Shipping, Delivery Policy

1. Order Processing & Dispatch
All orders are processed after successful order payment.

Shipping & handling charges are additional and will be communicated after the order is placed via WhatsApp, Telegram, or email. Dispatch will be initiated only after full payment of the applicable shipping & handling charges. *No shipment will be processed without confirmation of shipping payment.*

The dispatch timeline is *10–15 business days after confirmation of shipping & handling payment*.

2. Delivery Timeline
Delivery timelines are estimated and depend on the courier partner and destination location.

ARTISTA MYSTIKA does not guarantee fixed delivery timelines. Delays may occur due to logistics, customs processing, or other external factors beyond our control.

3. Shipping Charges
Shipping & handling charges are calculated based on product size, weight, destination, and courier partner. These charges must be paid separately before dispatch.

All shipping charges are non-refundable.

4. International Shipping & Customs
For international orders, customs duties, import taxes, and local charges (if applicable) must be borne by the customer.

These charges may be collected in advance or may be payable at the time of delivery, depending on the shipment.

Non-payment of customs duties or failure to clear the shipment *will result in return or abandonment of the shipment*, and all related charges (including duties, penalties, or storage charges) shall be borne by the customer.

Any delays caused due to customs clearance are beyond our control.

5. Delivery Responsibility
Customers are required to provide accurate and complete delivery details.

ARTISTA MYSTIKA shall not be responsible for delays, failed deliveries, refusal to accept delivery, or additional charges arising due to incorrect address, non-acceptance, or customer unavailability.

Refusal to accept delivery or failure to receive or accept delivery *will result in return of the shipment*, and all re-shipping, return shipping, customs charges, or related costs shall be borne by the customer.

6. Risk & Liability
Risk of loss or damage transfers to the customer upon handover of the shipment to the courier partner.

Any issues during transit shall be handled as per our Refund & Cancellation Policy.

7. Tracking Information
Tracking details will be shared via WhatsApp, Telegram, or email once the order is successfully dispatched.